Terms and Conditions

Terms and Conditions

by tekwurx

The following terms and conditions apply to our direct services. Please contact us if you have any questions and we’ll be pleased to help.

The Tekwurx Guarantee

At Tekwurx we are confident in the services we deliver which is why we offer a 12-month guarantee on our work. The guarantee is subject to the following conditions:

  1. Does not cover software/products provided by any 3rd party
  2. Includes customisations / extensions / integrations made by Tekwurx
  3. Is not available on work undertaken where Tekwurx have been white-labelled
  4. Is invalidated if the underlying system, product, code, integration, data is changed or upgraded
  5. 12 months guarantee starts upon acceptance and sign-off of original project deliverable or phase (whichever is the earlier) by both parties and expires 12 months from this date
  6. This offer can be withdrawn at any time by Tekwurx
  7. Any expenses incurred by Tekwurx will be chargeable at cost

Free Health Check

The Health Check is subject to the following conditions:

  1. The initial health check is chargeable with the cost of the health check being credited against future work
  2. It is estimated that a health check in a standard user environment would require 2 days. Therefore the maximum credited against future work will be 2 days PS priced at our then standard day rate
  3. Any expenses incurred by Tekwurx will be chargeable at cost
terms and conditions
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