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Government

The challenge was to provide the relationships between Virtual Machines and underlying Storage Disks based upon Microsoft Hyper-V technology

This customer is a Government Organisation based in London, UK. They use BMC Discovery to discover IT infrastructure assets across the organisation and their IT landscape is based upon Microsoft Hyper-V technology

BMC Discovery was also being used for discovery of SAN / Storage devices however the customer had noticed a gap in the discovery data whereby Virtual Machines were not being linked to the underlying SAN / Storage meaning that full dependency relationships to support problem, impact and change were not possible. After raising a support case with BMC Software it was identified that full storage discovery was not supported on Hyper-V platforms.

Tekwurx was approached by the customer to extend the current storage discovery capability to close the gaps on linking Virtual machines to storage when running on Hyper-V Technology

The customer identified 1 key requirement:

  • To provide visibility of Virtual machine disks and the relationship to underlying Storage Volumes in order to support problem, change and incident.

The Solution.

Tekwurx, in partnership with the organisation, built upon the existing Storage Discovery capability provided within BMC Discovery and extended this through the development of custom TPL to support Storage Volume relationship linking to Virtual Machine disks running on Hyper-V platforms.

The TPL based solution uses standard, out of the box, Microsoft OS calls and commands to interrogate the Hyper-V server to provide details of the storage, storage volumes, storage identifiers and Virtual machine mounted disks and file systems. This is then stitched together so that a Virtual Machine and it’s mounted disks and filesystems can be related back to specific storage volume supporting these.

Results which exceeded expectations.

  • Automated discovery of Storage attached to Microsoft Hyper-V
  • Accurate discovery of dependency relationships between Virtual Machine and underlying storage volume on Hyper-V technology
  • Closure of gaps in out of the box BMC Discovery for storage on Microsoft Hyper-V technology.
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Logistics

The challenge was to provide secure integration between BMC Discovery and the CA PAM vault.

The Logistics company has grown from its beginning to a present day corporation operating in over 200 territories with over 100,000 vehicles handling 13 million packages a day.

To ensure high performance, reliability and an understanding of the relationships and dependencies of the systems that support this delivery network the group are implementing a number of initiatives and processes. Underpinning a large number of these initiatives is the accurate supply of automated discovery data via BMC Discovery.

The security around access to systems, account and password management resulted in CA PAM being the centralised authentication vault. BMC Discovery could only be used within the organisation if the credentials used for discovery were managed and maintained within CA PAM.

The Solution.

Tekwurx created an integration between BMC Discovery and CA PAM using the Tekwurx uControl platform which was also being used by the organisation to provide centralised management of multiple BMC Discovery appliances and Application Modelling / Maintenance.

This provides a robust, fully vendor supported integration allowing BMC Discovery to access up to date accounts / credentials that are managed and maintained within CA PAM.

Results which exceeded expectations.

  • Integration with CA PAM enabling centralised management of all credentials with a 24 hour password rotation policy.
  • Approval from security team to deploy BMC Discovery across organisation
  • A distributed BMC Discovery architecture deployed throughout the organisation providing visibility into assets and relationships within 10 days
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NHS

The challenge was to identify system complexities and interdependencies.

The NHS was launched in 1948 with the ideal that good healthcare should be available to all regardless of wealth. The NHS in England deals with over 1 million patients every 36 hours and employs around 1.2 million people with a budget of over £120 billion.

Services undertaken by the NHS cover everything including routine screenings, treatment for long term conditions, transplants, emergency treatment and end-of-life care. There are a significant number of IT systems and applications that support the NHS and an “always-on” IT service is imperative.

To support the data center migration project and ensure continued service during the migration the NHS required a baseline of the current in-scope data center infrastructure, system complexities and interdependencies identified and key data provided to enable the design, implementation and migration planning.

The Solution.

Working together with one of our partners, Tekwurx implemented fast, accurate IT asset discovery with BMC Discovery along with TexWurx uControl™, to provide automated discovery of the data center infrastructure across virtual, physical and network devices.

With an automated and regular collection of infrastructure data Tekwurx uControl was used to provide Business Service mapping and monitoring of those Business Services for ongoing change audits.

Results which exceeded expectations.

  • Existing installation of BMC Discovery that was in poor health replaced and ongoing process implemented to maintain
  • Over 100 Business Services mapped in 20 days resulting in estimated cost saving of over £50,000 compared to traditional methods
  • Visibility into assets and their relationships vital contribution to migration project.
  • Ongoing monitoring of Business Service models provided alerts and audit history of changes during migration project.
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News UK

The challenge was to reduce mean-time-to-resolution (MTTR).

News UK, a wholly owned subsidiary of the American mass media conglomerate News Corp, is the current publisher of major UK newspapers The Times, The Sunday Times, and The Sun. News UK journalists and digital development teams start with a blank canvas and create content that educates, informs, and inspires its customers. The Enterprise Technology group provides the advanced information systems that support that canvas. To ensure high performance and reliability of the systems that support content production and distribution, the group is transforming its asset management processes and has implemented robust solutions that help keep the presses rolling and content flowing at News UK.

The Solution.

Working with BMC partners KTSL and Tekwurx, News UK implemented fast, accurate IT asset discovery with BMC Discovery and Discovery for Storage, and Atrium Configuration Management Database (ITIL® CMDB), along with TekWurx uControl™, to improve troubleshooting, business impact analysis, and change management planning.

Results which exceeded expectations.

  • Improved reliability and performance of systems required for high-speed, on-time publication of content, which is essential to driving production
  • Detailed data enables staff to troubleshoot incidents quickly, cutting mean time to resolution (MTTR) significantly
  • Visibility into assets and their relationships has improved the change success rate measurably.
  • Change-related incidents have been greatly reduced.
  • The storage manager now has an accurate, real-time picture of how storage is configured and how storage volumes relate to the services they support

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Investment Bank

The challenge was to deliver a solution to map their architecture efficiently.

As a leading global financial organization the investment bank relies upon a complex, volatile and heterogeneous IT infrastructure to help serve its many corporate, institutional and government clients around the world.

Until recently, a manual inventory was the only approach to identifying an IT infrastructures components, their configuration, their relation to each other and the support they gave business applications.

The bank was concerned that a manual inventory of technology was unworkable. With hundreds of infrastructure changes every day, the data became obsolete even before the mapping project was finished. No sooner was the task completed, that it had to be started again.

The Solution.

The bank’s IT team based their approach on BMC Discovery – setting out to create a system that provided a shared comprehensive, accurate and up-to-date view of all technology layers. Crucially, it would also locate and identify touchpoints between IT and the business.

With BMC Discovery, the bank can associate infrastructure components with the critical applications they support and notify relevant application teams before infrastructure changes are performed. This helps fully assess business risks associated with infrastructure changes.

Results which exceeded expectations.

  • 150 potential outages avoided.
  • 30% improvement in inventory accuracy
  • 15% improvement in billing accuracy
  • 185 decommissioned servers identified and removed from data centers
  • 250 sub-optimal servers identified and fixed
  • 40 non-compliant servers identified and fixed
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MultiMedia Organisation

The challenge was to provide ability to identify potential dependency outages of key systems.

When undertaking a Business Service Management review the company quickly became aware of a key challenge – gaining a clear view of the IT landscape estate wide including all the relationship dependencies between hardware and software and keeping this view up to date.

Many companies find it difficult to gain, and even more so to maintain, an accurate up to date view of the IT estate yet without this information businesses can find it difficult to effectively and efficiently plan for change and troubleshoot and fix issues when outages occur.

The business therefore identified a list of key objectives:

  • Gain an accurate infrastructure view
  • Improve compliance across the infrastructure
  • Identify Business Service dependency for critical applications
  • Enhance change control

The Solution.

TekWurx, in partnership with the organization, based the approach upon BMC Discovery – setting out to create a system that provided the automated, estate wide view of different technologies across hardware and software layers.

Prior to the BMC Discovery roll out, if the organization wanted an overview of the estate they needed to liaise with multiple teams and take data from various sources, spreadsheets and databases, which had been manually gathered and entered.

With BMC Discovery this data is now gathered automatically and regularly and presented back to the organization using the many in-built reports. The organization can now access estate wide inventory information that is always up to date.

Results which exceeded expectations.

  • Automating business service views in Compuware Vantage has provided quick, up to date, accurate view of root causes when problems occur.
  • An accurate up to date view of the infrastructure has helped identify configuration and performance issues, including single point of failures and provide planning input into IT projects.
  • Accurate dependency and configuration data has improved the change management process enabling reliable prediction and management of change.
  • Accurate configuration discovery has enabled IT policies to be implemented and followed – minimizing risk and improving compliance and standardization.
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