Ensure accurate, up to date,ServiceNow CMDB

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The challenge was to provide  real time updates from BMC Discovery to ServiceNow CMDB.

This financial services company were undertaking a large, enterprise- wide discovery project delivering the capability of asset discovery and business service modelling for over 12 internal lines of business across 3 continents using BMC Discovery.

At the start of the project the solution had BMC Discovery integrating into BMC Remedy ITSM however, part way through the project, Remedy ITSM was decommisioned and replaced with ServiceNow.

The business identified a list of key objectives:

    • Complete the deployment and roll-out of BMC Discovery
    • Identify Business service dependcies through application


  • Integrate BMC Discovery with ServiceNow CMDB
  • Ensure ServiceNow remains accurate and up to date through realtime updates from BMC Discovery.

The Solution.

Tekwurx, in partnership with the organisation, based the integration to ServiceNow upon the TekWurx uControl platform – a platform that provided an automated, configurable data integration between BMC Discovery and ServiceNow.

The integration enabled the organisation to select the data / nodes / attributes of interest from BMC Discovery, map to required ServiceNow classes and attributes and populate the ServiceNow CMDB with assets and relationships, including Business Service Maps and their dependencies.

Tekwurx uControl provided an option for continuos synchronisation to ensure that ServiceNow reflected realtime updates from BMC Discovery.

Results which exceeded expectations.

  • A vendor supported integration between BMC Discovery and ServiceNow CMDB providing realtime updates to ensure accuracy.
  • Rich level of detail on assets and relationships now available within ServiceNow to enhance problem, incident and change
  • Business Service Models mapped through Tekwurx uControl and populated into ServiceNow reducing the complexity and time to value
  • Maximising the existing investment in tooling by providing capability to integrate as opposed to rip and replace
  • Over 500,000 CI’s and relationships synchronised between the tools in real-time