Today’s organisations face many challenges as they drive digital transformation, manage evolving working practices, and modernise their infrastructures.
IT continues to grow more complex; from a hybrid, distributed workforce and continuous security challenges to increasing market pressure, today’s environment increases the demands on service and operations teams. Also, IT must understand every aspect of the environment and its use. However, this understanding cannot be gained using labour-intensive manual processes that struggle to capture the entire picture. The resulting lack of visibility into applications and dependencies affects migration planning, licence management, capacity optimisation, security, service availability, and integrations with IT service management.