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Harnessing the Power of EV Reach

Today, providing efficient and reliable remote user support is not just a luxury but a necessity. With the rise of remote and hybrid working and distributed teams, organisations constantly seek innovative solutions to streamline their support processes while ensuring maximum productivity and user satisfaction.

Enter EV Reach, a game-changing platform transforming how businesses approach remote user support.
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Think You Know uControl …. Think Again

Tekwurx uControl isn’t just application modelling on steroids…

When we first launched uControl, it delivered customer benefits against two specific use cases – easier BMC Discovery application modelling and the ability to manage complex BMC Discovery environments from a central place.

With the launch of version 8, uControl is discovery tool-agnostic and the capabilities include:
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De-Risking Your ITSM Tool Transition

Introduction

Transitioning to a new IT Service Management (ITSM) tool can be daunting for any organisation. The risks associated with such a change include potential disruptions to IT services, data loss, and user resistance. However, with careful planning and execution, you can de-risk the transition process and ensure a smooth and successful implementation of your new ITSM tool.

This blog describes how Tekwurx EasyMigrate can help de-risk your ITSM tool transition.

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TekWurx uControl Release – 8.3.3

TekWurx uControl 8.3.3 is now generally available and includes the following highlights:

  • Simplify how uMap Owners interact with Maps – One-click email updates
  • New uMap automation APIs available
  • New uMap “Global Search” for CIs
  • Add dependency information when creating “App -> App” relationships in uMap

This release was heavily influenced by customer feedback, so we’re excited to get this in the hands of our users. As always, a full breakdown of all items in this release is available in our Support Centre.

Customers and partners may download TekWurx uControl here.

For further information, please get in touch via info@tekwurx.com

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TekWurx uControl Release – 8.3.2

TekWurx uControl 8.3.2 is now generally available and includes the following highlights:

  • Implementation of an “ALL” rule on the schema list when defining TAG rules in uMap
  • Ability to define TAG type rules against virtual “custom attributes”
  • Cloud CI linking performance improvements
  • uMap Unlinking performance improvements

convert CI asset to UMap Application screenshot

This product release was heavily influenced by customer feedback, so we’re excited to get this in the hands of our users. As always, a full breakdown of all items in this release is available in our Support Centre.

Customers and partners may download TekWurx uControl here.

For further information, please contact info@tekwurx.com

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Beyond Application Maps: Eight Ways Tekwurx uControl v8.3 Adds Value

Today’s organisations face many challenges as they drive digital transformation, manage evolving working practices, and modernise their infrastructures.

IT continues to grow more complex; from a hybrid, distributed workforce and continuous security challenges to increasing market pressure, today’s environment increases the demands on service and operations teams. Also, IT must understand every aspect of the environment and its use. However, this understanding cannot be gained using labour-intensive manual processes that struggle to capture the entire picture. The resulting lack of visibility into applications and dependencies affects migration planning, licence management, capacity optimisation, security, service availability, and integrations with IT service management.

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